Cancellation Policy
At TiffinManager (operated by ClungTech, Patna, Bihar, India), we prioritize flexibility. This Cancellation Policy outlines how you can manage, pause, or cancel your active merchant subscription at any time.
1. Your Right to Cancel
As a registered merchant on TiffinManager, you have full control over your account status. You can cancel your subscription at any time without any termination fees, cancellation penalties, or hidden lock-in periods.
2. How to Process a Cancellation
2.1 Self-Service Cancellation
You can cancel your subscription renewal directly through your dashboard:
- Log in to your TiffinManager Vendor portal.
- Navigate to Settings ➔ Billing & Subscription.
- Click on "Cancel Auto-Renewal" or "Cancel Subscription".
- Confirm the cancellation. You will receive an automated email receipt confirming the request.
2.2 Support-Assisted Cancellation
If you face any issues or prefer our team to handle the request, you can email us at [email protected] with your Account ID or registered merchant details. Support requests are processed within 24 business hours. Please submit your request at least 24 hours prior to your next billing renewal date to prevent auto-charging.
3. Cancellation Timing and Service Access
- Access Retention: When you cancel your subscription, automatic renewal is disabled. You will retain full access to all features (customer management, kitchen planning, driver dashboard) until the end of your current paid billing cycle.
- No Prorated Credits: Service remains active for the duration of the current paid period, and no partial or prorated credits are issued for the remainder of that billing cycle.
4. Free Trial Cancellations
If you are evaluating TiffinManager on a free trial, you can cancel at any point before the trial expires. Because we do not require a credit card for trial setup, your trial account will simply expire when the trial period runs out without any charges being applied.
5. Data Retention Post-Cancellation
We respect your business data and privacy. When your subscription ends:
- 90-Day Safe Window: All entered merchant records, customer profiles, wallet logs, and delivery histories are securely archived for 90 days. If you decide to reactivate your plan within this period, your system will be fully restored exactly as you left it.
- Permanent Deletion: If the subscription is not reactivated within 90 days, all data is permanently and irreversibly purged from our servers in compliance with data privacy standards.
6. Account Deletion vs. Cancellation
Canceling your subscription disables billing but preserves your configuration for easy future login. If you wish to permanently delete your account and erase all associated merchant data immediately (Right to Erasure), please send an email request to [email protected] from your registered owner email address.
7. Contact Billing Support
If you need assistance with cancellation or have queries about your subscription cycle, contact our support team at [email protected].