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Explore Help Topics

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Getting Started & Account Setup

5 Articles

Complete guide to registering your Tiffin Center vendor account, managing profile details, branches,...
restaurant_menu

Menu & Meal Plan Setup

4 Articles

Create meal categories with cutoff times, add items with diet types and allergen tags, build meal pl...
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Customer & Subscription Management

5 Articles

Onboard customers, create multi-plan subscriptions, set wallet thresholds, and manage delivery route...
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Wallet & Billing

4 Articles

Understand how the prepaid wallet billing engine works, add manual credits, manage Razorpay online t...
pause_circle

Hold Rules & Pausing Deliveries

4 Articles

Pause deliveries for specific dates, category cutoff deadlines, free vs charged skip limits, and man...
soup_kitchen

Kitchen Operations

4 Articles

Master the Daily Cooking Plan matrix, packing checklists, allergen warnings, sticker label printing,...
local_shipping

Delivery Routes & Driver App

3 Articles

Create delivery routes, sequence customer stops, assign drivers, and use the mobile driver screen.
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On-Demand Orders (Customer Portal)

4 Articles

Single one-off meal orders, cloud kitchen dishes, 7-day advance booking, and vendor approval workflo...
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Expense Tracking & Profit Analytics

4 Articles

Log daily kitchen expenses, automate recurring overheads, and compare revenue vs expenses for net pr...
palette

Vendor Portal Customizer

7 Articles

Claim branded subdomains, connect custom web domains, select portal themes, customize brand assets,...
person

Customer Portal Guide

7 Articles

Help for subscribers: login, dashboard overview, meal management, online wallet top-ups, vacation ho...

Frequently Asked Questions

Most popular guides and answers for quick reference.

Getting Started & Account Setup

How to register and activate your Tiffin Center vendor account

Step-by-step registration flow to create a vendor owner account and access your operational dashboard.

Menu & Meal Plan Setup

Creating meal categories with delivery time windows and cutoff times

Configure categories (Breakfast, Lunch, Dinner) with delivery start/end times and cutoff minutes.

Customer & Subscription Management

Adding a new customer and creating their first subscription

Create a customer subscription with inline customer onboarding, plan assignment, and schedule settings.

Wallet & Billing

How the prepaid customer wallet billing engine works

Automatic wallet deductions at category cutoff times with permanent audit ledger records.

Hold Rules & Pausing Deliveries

How customers can pause/hold tiffin deliveries from their portal

Subscribers can schedule vacation pauses directly from the customer portal.

Kitchen Operations

Understanding the Daily Cooking Plan: total dish quantity matrix

View consolidated preparation dish totals for today across delivery routes and store pickup.