Refund Policy
At TiffinManager (operated by ClungTech, Patna, Bihar, India), we are dedicated to providing stable, reliable software-as-a-service (SaaS) for tiffin operations. This Refund Policy describes the terms regarding subscription payments, renewals, and billing adjustments.
1. Try Before You Pay
We believe in full transparency. TiffinManager offers a free trial period (configured dynamically by plan tier, with no credit card required) for all new merchants. During the trial period, you can configure your kitchen, import customers, create menus, and test delivery tracking completely free of charge. We highly encourage evaluating our platform thoroughly during this trial period before making a payment decision.
2. No Refund Policy
Once a payment has been processed (whether for a monthly billing cycle, upgrade, or annual commitment), all payments are final and non-refundable. This is because:
- Merchants are given free trial access to verify the software's suitability prior to making any payment.
- Resource allocations, database partitions, and API integrations are initiated immediately upon subscription activation.
- We incur upfront infrastructure and payment processing costs.
We do not offer prorated refunds for mid-month cancellations or unused portions of any active billing cycle.
3. Exceptions and Billing Discrepancies
We want to ensure fair billing. We will investigate and issue refunds to the original payment source within 5 to 7 business days under the following circumstances:
- Duplicate Charges: If you were accidentally charged twice for the same billing transaction.
- Billing Error: If we charged you an incorrect amount that deviates from your selected plan or invoice.
Discrepancies must be reported to our billing support at [email protected] within 30 days of the transaction date. If confirmed, the refund will be processed back to the original payment method.
4. Deductions and Exclusions
If a refund is authorized due to billing discrepancies, please note that third-party payment gateway transaction fees and government taxes (GST/VAT) collected on behalf of the tax authorities are non-refundable and will be deducted from the final refund amount.
5. Downgrades and Plan Upgrades
If you change your plan:
- Upgrades: You will be charged the prorated difference for the current billing cycle and upgraded instantly.
- Downgrades: Downgrades take effect starting with your next billing cycle. We do not provide prorated refunds for the remaining duration of your current higher-tier cycle.
6. Contact Us
For questions or assistance regarding subscriptions or billing details, please contact us at [email protected].