📋 Feature Overview

Everything Needed for Tiffin & Cloud Kitchen Operations

Built specifically for Indian tiffin providers, mess services, and cloud kitchens — from morning prep count and box tracking to driver photo POD and monthly billing.

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Customer & Plan Management

Create customer profiles and assign subscriptions with meal type, quantity, start date, and notes. Manage holds, pauses, and plan changes — all with full history preserved.

  • ✓ Subscription holds with date ranges
  • ✓ Quantity change with cutoff enforcement
  • ✓ Add/view customer notes
  • ✓ Complete change history
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Daily Menu Customization & Customer Choices

Offer meal choices (e.g. Paneer Bhurji vs Aloo Matar) with default dish fallbacks. Customers pick their preferred daily dishes and add kitchen notes like "Less spice" or "No onion-garlic".

  • ✓ Day-wise choice options per plan
  • ✓ Customer special notes for kitchen
  • ✓ Auto default dish fallback
  • ✓ Customized kitchen packing slips
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Kitchen Console & Prep Planning

Get exact preparation counts automatically per meal slot. Smart kitchen display features meal category counts, live order alerts, and 1-click print-ready packing lists.

  • ✓ Auto count from subscriptions
  • ✓ Tabbed meal quantities (Lunch/Dinner)
  • ✓ Loud audio alert on new orders
  • ✓ Printable kitchen packing labels
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Smart Tiffin Box Ledger & Inventory Tracking

Track reusable steel tiffins given and collected per customer. Drivers log boxes issued (+) and returned (-) with strict balance ledger validation to prevent lost boxes.

  • ✓ Customer box balance ledger
  • ✓ Driver box collection stepper
  • ✓ Opt-in disposable vs steel mode
  • ✓ Manual audit adjustment notes
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Cloud Kitchen Extra Dish Ordering (Paneer, Roti, Sweets)

Allow customers to order individual extra dishes (Roti, Sabzi, Sweets, Beverages) directly using their wallet balance, with live availability slots and instant auto-refunds on rejection.

  • ✓ A-la-carte single dish menu
  • ✓ Live meal timings & days schedule
  • ✓ 1-Click sold-out dish pause
  • ✓ Accept/Reject with 100% wallet auto-refund
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Delivery Tracking & Photo Proof (POD)

Route-wise delivery lists for drivers with camera photo upload for Proof of Delivery (POD). Customers and vendors can view drop-off photos instantly, eliminating delivery complaints.

  • ✓ Route-wise delivery lists
  • ✓ Camera photo proof of delivery (POD)
  • ✓ Standalone empty box collection
  • ✓ Complete delivery history
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Wallet & Multi-Method Payment Gateway

Recharge customer wallets via Razorpay online payment gateway or offline UPI QR / Bank transfer. Vendor review console lets you verify screenshot proofs and UTRs before crediting.

  • ✓ Direct online payment gateway (Razorpay)
  • ✓ Offline UPI & Bank transfer with proof
  • ✓ 1-Click wallet request approval console
  • ✓ Pessimistic double-credit protection
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Automated Recurring Expenses & Profit Analytics

Automate kitchen overhead entries like Rent, Staff Salary, Utilities, and Daily Milk. Set daily, weekly, or monthly schedules to see accurate real-time Net Profit on your dashboard.

  • ✓ Automated fixed overhead rules
  • ✓ Flexible frequencies (Daily, Weekly, Monthly)
  • ✓ 1-Click pause & resume expense toggle
  • ✓ Real-time net profit calculation
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Monthly Billing & Invoices

Generate transparent invoices calculated from actual delivery records — not package schedules. Includes itemized meal charges, extra dish debits, and wallet top-ups.

  • ✓ Delivery-based billing records
  • ✓ Includes wallet top-up history
  • ✓ Add-on and single item charges included
  • ✓ Downloadable & shareable PDF invoice
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Direct Vendor On-Demand Ordering

Place orders directly on behalf of phone or counter customers from your vendor panel. Supports instant AJAX customer search and vendor-authorized negative wallet overdraw.

  • ✓ Create orders directly from vendor panel
  • ✓ SlimSelect instant customer lookup
  • ✓ Authorized wallet overdraw (negative balance)
  • ✓ 'Created by Vendor' audit badge tracking
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Team Roles & Delivery Partner Attendance

Control access for kitchen staff, drivers, accountants, and managers. Includes delivery partner attendance tracking and granular permission settings.

  • ✓ Owner full access & role management
  • ✓ Delivery partner attendance tracking
  • ✓ Granular order & box tracking permissions
  • ✓ Separate secure logins for all team members
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Business Analytics & Smart Burn Metrics

Track daily active subscriptions, estimated daily wallet burn, remaining meal days for customers, monthly revenue, and operational expense totals at a glance.

  • ✓ Daily operations & prep summary
  • ✓ Estimated customer daily burn calculation
  • ✓ Net profit and expense reporting
  • ✓ Delivery success and route metrics
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Preparation Cutoff Rule — Locked Kitchen Prep

Set strict morning & evening cutoff times. Customers can change meal quantity or pause before the cutoff:

→ No late cancellations allowed
→ Meal becomes billable after cutoff
→ Kitchen prep count locked
→ No wastage of prepared food
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Zero-Dispute Photo POD & Steel Box Tracking

Eliminate customer delivery disputes and stop expensive tiffin box losses permanently:

✓ Driver uploads drop-off photo
✓ Customer views photo proof online
✓ Live steel tiffin box balance ledger
✓ Automatic driver collection stepper
❓ Common Questions

Feature FAQs

Each customer has a live box ledger. When your driver delivers a tiffin, they record boxes given (+) and collected (-). If a customer delays returning boxes, the ledger alerts you and prevents drivers from issuing excess boxes.

Yes! With Cloud Kitchen Extra Items, your customers can order additional dishes using their wallet balance. Orders pop up on your kitchen screen with a loud alarm and tabbed preparation quantities.

Customers can pay online via Razorpay (amount credits directly to your bank) or submit an offline UPI / Bank transfer with a screenshot proof and UTR. You can review and approve offline requests with 1-click in your vendor panel.

You can set up rules for fixed operational overheads like Kitchen Rent, Staff Salaries, Commercial Gas, and Daily Milk. The system generates entries on due dates automatically, giving you an accurate real-time Net Profit overview.

Yes! You can set up Custom Daily Menu Options where customers choose between alternative dishes (e.g. Aloo Matar vs Paneer Bhurji) and add special instructions like 'Less spice' for the kitchen.

If you reject an extra dish or cloud kitchen order, the system instantly executes a 100% automatic wallet refund to the customer with an explanation note.

No. Drivers access the clean Driver Dashboard from any phone browser. They can click drop-off photos using their camera and log box counts without installing anything.

Ready to Modernize Your Kitchen Operations?

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