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What happens when a customer's wallet balance is insufficient

folder Wallet & Billing visibility 17 views Updated 11 hours ago

Automatic order skipping at cutoff time, low balance alerts, and auto-resumption upon top-up.

Low Balance Handling

When customer.wallet_balance < customer.min_wallet_balance at cutoff time:

  • Order generation skips for that day — no meal ticket is created for the kitchen.
  • The customer receives an automated low wallet alert notification.
  • Subscription displays under Low Wallet on the vendor dashboard.
  • As soon as funds are credited above the minimum threshold, order generation resumes automatically from the next cutoff!

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