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Customer Portal Guide
Help for subscribers: login, dashboard overview, meal management, online wallet top-ups, vacation holds, and profile settings.
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All Categories
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Getting Started & Account Setup
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Menu & Meal Plan Setup
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Customer & Subscription Management
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Wallet & Billing
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Hold Rules & Pausing Deliveries
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Kitchen Operations
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Delivery Routes & Driver App
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On-Demand Orders (Customer Portal)
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Expense Tracking & Profit Analytics
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Vendor Portal Customizer
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Customer Portal Guide
How to log into your tiffin service's customer portal
Log into your customer portal using your registered mobile phone number and password.
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Understanding your dashboard: wallet balance, subscriptions, and today's meal
Dashboard overview showing wallet balance, remaining days counter, and today's meal preview.
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Viewing today's meal and managing quantities before cutoff
Check today's dishes and adjust meal portion quantities before category cutoff time.
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How to request a vacation hold to pause deliveries for specific dates
Schedule vacation pauses directly from the customer portal.
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Topping up your wallet online via the payment gateway
Recharge wallet online via Razorpay using UPI, cards, or net banking.
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Viewing your past delivery history and wallet transaction ledger
Check past delivery logs and wallet transaction ledger entries on the portal.
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Updating your profile, delivery address, and language preference
Update contact details, delivery address, landmark, and display language.
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